Customer Service – Spanish Bilingual
Discover Excellence with Yngen Datacom Corp!
Where outsourcing meets innovation. As trailblazers in the BPO industry, we don’t just deliver services—we transform business operations. Our expert team, armed with cutting-edge technology, provides dynamic, scalable solutions that propel businesses to new heights. Join us on a journey where efficiency meets innovation, and experience firsthand how we empower organizations to thrive in a global market.
Let’s shape the future of business together!
Job Summary:
Yngen Datacom Corp. is looking for a Spanish Bilingual Customer Service Representative who will be the first point of contact for Spanish-speaking customers. You will handle inquiries, provide excellent customer support, and ensure that client concerns are resolved promptly and professionally.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in both Spanish and English
- Assist clients with account information, product details, and service-related questions
- Troubleshoot technical and non-technical issues and provide timely, effective resolutions
- Accurately document all customer interactions in the CRM or ticketing system
- Collaborate with internal departments to resolve complex concerns
- Ensure a high level of professionalism, empathy, and service quality
- Meet or exceed performance targets including customer satisfaction, response time, and resolution rate
Qualifications:
- Fluent in both spoken and written Spanish and English
- Minimum of 1 year customer service experience (BPO/CSR setting preferred)
- Familiarity with WordPress is an advantage
- Knowledgeable in web design or web hosting or CSS, Java and HTML is a mus